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Stichworte: service firm
How can managers ensure that the staff continues to provide quality service to customers?
Which percentage of the value of the US economy is generated by the service sector?
____ refers to the service firms commitment to providing its services in a timely manner.
Entrepreneurships are more likely than large businesses to generate patentable ideas
For a highly centralized firm, which decision-making hierarchy would be most common?
A perfectly competitive firm will continue producing in the short run as long as it can cover its
Which Internet communication service can you speak to other users over the Internet?
Which strategy may require a firm to redefine its business and may involve divestment of a major product line or an SBU and abandon markets or reduce function?
What accounting activities make a merchandising business differ from a service business
Which type of expatriate is a citizen of the country where the firm is headquartered?
Which type of audit is performed by either a consultant or an auditing firm employee?
What is the difference between an answering service and an answering machine quizlet?
If a company’s promotional budget is extremely limited, the firm is likely to rely on
In a retail service industry, which of the following is not a primary value-chain activity
Which of the following is not a recommended guidelines for developing service communications?
Which of the following service industries have not employed self-service technologies?
How are manufacturing companies and service companies alike they both produce products?
All the individuals and households who buy or acquire goods and service for personal consumption.
Which of the following best describes the perfectly competitive firm in the short run?
How does a firm determine what price to charge for its product and what quantity to produce so that it will obtain the greatest amount of profit?
Which of the following is inconsistent with a firm that sells for very near book value?
According to the law of supply, what will happen as the price of a good or service decreases?
Which of the following statements is correct concerning service marketers going global?
Was kostet ein Reifenwechsel bei Skoda?
Describes the user benefits of the product or service and the type of market that exists
When a firm charges different prices to different groups of customers it may be accused?
How much input should be used to produce a product or provide a service is a(n) standard.
Which of the following would a firm most likely use to differentiate its product quizlet?
Xbox one die service-informationen sind nicht verfügbar
The most widely used related service that it is provided to students with disabilities is
Poka yokes are procedures that block the inevitable mistake from becoming a service defect
What is the process of developing and promoting the differences between one products and other similar products?
What is the additional cost incurred in the production of a one more unit of good or service?
A significant difference between a monopolistically competitive firm and a purely competitive firm
Information is the major component of the e-commerce offerings of service industries true or false
What is the term used for a bundle of goods and services that are provided in some environment by every service operation?
Which are commonly passed from the service provider to identity provider in federated solution?
Which of the following is a network security service that filters malware from user side internet connections?
When a firm prices a new product very high to make optimum profit while there is little competition?
Which theory of education focuses on the ways in which education provides a good service to society?
What is the quantity of a good or service that businesses are willing and able to provide?
What strategies are recommended for a firm that is a weak competitor in a slow growing market?
Which brand strategy is recommended for a firm with rapid market growth and strong competitive position?
Which growth strategy is being used when a firm introduces a new product or service to a market segment?
A major firm cost component that is often overlooked when making supply chain sourcing decisions is
Which fire service organizational principle refers to the formal line of authority responsibility and communication within the organization?
What deals with the specification of the actual good or service and how it relates to the target?
A product market strategies in which firm decides to enter new market with new product is known as
Which section of the business plan focuses on the specific segment or target market of an industry to which the firm will try to appeal Mcq?
Which one of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
The stages a consumer passes through in adopting a new product or service are represented by the
Which is least important as a consideration for a firm at the beginning of a supply chain?
A company has subscribed to a cloud service that offers cloud applications and storage space
Which term refers to the sale of goods by a firm in one country to an affiliated firm in another country?
Skills within the firm that competitors cannot easily match or imitate are referred to as:
Views a firm as a series of business processes that each adds value to the product or service.
Are sets of interdependent organizations participating in the process of making a product or service available?
When a firm tries to place its products in a few retail outlets in a specific geographical area it is referred to as distribution?
When a firm tries to place its products and services in as many outlets as possible it is known as?
Which distribution occurs when a producer selects two or more different channels to distribute the same products to target markets?
A perfectly competitive firm should continue to operate even at a loss in the short run if
In which of the following types of underwriting commitments are the underwriters acting as agents a firm B best efforts C bought deal D stand
When a firm enters into a joint venture agreement with a local firm the two investors will then share which of the following?
A ________ is formed when a firm entering a market pools its resources with those of a local firm.
What function of marketing is involved in determining the value of the product or service?
Which of the following are important aspects that a salesperson needs to look into to ensure a good relationship with customers?
Which of the following would not be considered as an internal centralized service department
What is the term is used for the number of inpatient present at any one time in a healthcare facility?
The above figure shows a perfectly competitive firm. if the market price is $30 per unit, the firm
When a firm uses four machines it can produce 300 units daily a fifth machine allows the firm to product 440 units which of the following is true regarding production?
Using the data provided, what production quantity would represent output optimization for this firm
What systems are based on a suite of software models used to support business activities across the firm?
In which phase of the strategic marketing process does a firm obtain resources design the marketing organization develop schedules and execute the marketing program?
Which of the following refers to a technique that divides consumers into groups on the basis of how they act toward feel about or use a good or service?
Which element of the marketing mix refers to a good service or idea that satisfies consumers need?
When a firm provides a specialized product or service for a narrow target market better than competitors they are using a strategy?
Which of the following are distribution channel firms that help find or make sales to customers for a firm?
How the balance sheet and income statement of a merchandiser differ from that of a service business?
Which element of the business model addresses what a firm provides that other firms do not?
Which element of the business model addresses what a firm provides that other firms cannot
When a perfectly competitive firm chooses to change its level of output its marginal revenue?
What table shows how much of a good or service an individual consumer is willing and able to purchase at each price in a market is called what?
What table shows how much of a good or service all consumers are willing and able to buy at each price in a market?
Which of the following is the best introduction of a product or service in a sales message?
What is the term describing when an owner of a firm is fully responsible for the debts Oblications of the business?
What type of agreement is defined as the transfer of the control of operations and management from one firm to another with the former becoming a unit of the latter?
Which delivery model is an example of the cloud computing environment that provides users with a web based email service?
How will a service provider ensure security when they are migrating the services to a cloud
Which are commonly passed from the service provider to the identity in a federated solution?
What was the Selective Service System and how did it help the United States meet manpower needs?
Wo schicke ich den Kindergeldantrag hin Niedersachsen?
What element of an organization is defined as a complex set of values beliefs assumptions and symbols that define the way in which a firm conducts its business quizlet?
Is a potential customers people or businesses that are able and willing to purchase a particular product or service?
A cross border contractual relationship provides the focal firm with over the foreign partner
A face-to-face sales presentation of a good or service to a prospective customer is called:
Which one of the following factors does not affect the volume and revenue for a service firm
As a service provider, one key element in making your customer interactions successful is _____.
According to the bureau of labor statistics, there is a high demand for service-related jobs.
What is the major difference in focus between location decision in the service sector and in the manufacturing sector?
Is communication by a marketer that informs persuades and reminds potential buyers about a product or service so as to influence their opinions and elicit a response?
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